FAQ

frequently asked questions

On the homepage, simply click on the My Account icon in the top right corner. This will lead you to the Create My Account button on the next page. Click on Create My Account and enter your details and choose a password.

There sure are, and here are just a few of them:

  • Shop quickly and conveniently without having to enter your details every time.
  • View your saved online purchase history for added convenience.
  • Update your personal and delivery information any time.
  • Earn 2.5% Cash back on your next purchase.
  • To earn 2.5% Cash Back first user, has to be a registered on our site.
  • Once the register user completes the purchase, the Cash Back amount will be credited to the user’s account.
  • User can receive 2.5% Cash Back on their next purchase and Cash Back amount will be deduced from shopping cart.
Sure thing, you can simply shop as a ‘Guest’.
Afterpay is essentially a ‘buy now, pay later’ platform that allows you to push the boat out, take advantage, and pay off your account later in four interest free payment on it. Utilising our Afterpay feature won’t require any credit checks. Afterpay never report late payments (we trust dog owners!). Your activity on the platform won’t come into play when it comes to credit ratings.

Absolutely. It’s easy to do too!

Simply log into your account and make the cancellation or change at least 1-2 days before the dispatch date.

We make payment as easy as possible by accepting VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL as well as VISA and MASTERCARD debit cards and the convenience of Afterpay.
We deliver to all locations within Canada via our shipping partner Amazon Canada and Canada Post, to your doorstep.
Absolutely. That’s why people shop with us with confidence.

Items bought at Mellow Premium Inc can be returned and refunded within 6 or 8 days of receipt of shipment. Certain products have different policies associated with them, depending on the state of the product. To learn more about return and refund policy, please refer our Return & Refund Policy Section on our website.

Our Privacy Policy explains how we collect your personal information, what we do with it, and how it is protected. Please read our Privacy Policy to see what information Mellow Premium collects and how it may be used.
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